For the life of the lease, we organise and cover the cost of:
- most non-structural repairs
- general upkeep of grounds and gardens.
All work we arrange is undertaken by a licensed or qualified tradesperson.
DHA will generally not inform you of works carried out in accordance with the Repair Service as specified in the lease agreement. The exception is where the work will significantly change the appearance of the property or involves structural alterations or additions. In this instance, a DHA representative will contact you to discuss the work.
DHA will choose the contractor
for all works carried out under the Repair Service.
Landlord retained responsibility
As with any property investment, you keep some responsibilities. These include:
- repairing and maintaining essential services such as water, electricity and gas
- maintaining appropriate insurance cover
- repairing damage caused by subsidence, pest infestation, fire, lightning, flood or storm
- repair work covered by a warranty held by you
- major landscaping.
If repairs are your responsibility, DHA will seek your approval for works to be carried out in accordance with your responsibilities as specified in the lease agreement and property care contract. These will need to be undertaken at your cost.
DHA are able to source quotes for any repairs on your behalf using our panel of suitably qualified contractors. By using a DHA panel contractor, you can benefit from the competitive pricing schedules we have negotiated with the contractors.
Alternatively, you may prefer to source your own quotes from a licensed or suitably qualified trades person (holding the appropriate insurances).
DHA will coordinate access for the works to be carried out regardless of which contractor you chose.
We list completed repairs in Online Services under the 'Maintenance' tab. The tab shows repairs covered by our service, and repairs which are your responsibility.
In the event of an emergency, we will act on your behalf.
The emergency could be anything from flooding, fire or a breakdown of an essential service. In some circumstance we may need to act before we can let you know that works have occurred.
We cover the cost of repairs to items for which we are responsible.
If the repairs are your responsibility, we will contact you and ask for your instructions. In this situation we will pass any reasonable costs we incur on to you.
Lease end repair
As the end of the lease agreement approaches, we will ensure that:
- your property is cleaned to a professional standard
- the appliances are clean and in working order
- the dwelling, grounds and landscaping are in a neat and tidy condition.