A Welcome Visit occurs prior to you occupying your property. The purpose of this inspection is to welcome you to your new home and explain key information such as your rights and responsibilities as the occupant. It is a requirement that the Defence member signs the Tenancy Agreement and Ingoing Condition report (ICR) upon acceptance of a property. Detailed below are the three different ways you can have a Welcome Visit.
Self service welcome visit
You will be able to inspect the home you have selected on the
day prior to your confirmed occupation date. The keys to the home will
be made available to you on this day either from the property manager,
or via lockbox details, depending on your welcome visit type.
Members
who have occupied a DHA property in the past five years and attended a
Welcome Visit, and who are moving in to a property which does not
contain asbestos materials or is not heritage listed will have the
option to conduct a Self Service Welcome Visit.
This
means you will not be contacted by DHA for a phone inspection nor will a
DHA Representative meet you at the property the day prior to your
occupancy.
Those members who don't meet the above criteria will be required to have a Welcome Visit with a DHA Representative.
If
you are eligible for a Self Service Welcome Visit, however would prefer
to have a traditional inspection (i.e. a DHA Representative will
contact you prior to occupancy to conduct a phone inspection or will
conduct an onsite Welcome Visit), you can update your inspection
preferences in Online Services.
Note:
if your occupation is within the next seven days, and you wish to
change your Welcome Visit preference, please contact us on 139 342. You
will be unable to update your preferences in Online Services.
Details
on how to gain access to the property will be provided to you by SMS
the day prior to occupation. This information will also be available in
your Online Services Account.
Your Tenancy Agreement
will be available for review once you have confirmed your selection of a
DHA Residence. The Inspection Condition Report (ICR) will become
available the day prior to your occupation.
You will
be required to sign and upload your Tenancy Agreement, and acknowledge
the ICR terms and conditions in Online Services prior to your occupancy.
Please also ensure both the Service Member and Witness signatures have
been completed before uploading in Online Services.
Phone inspections
You
will be contacted by one of our Property Managers who will arrange a
day and time to conduct a phone inspection with you. You will need to be
at the property for this call.
Details on how to
gain access to the property will be provided to you by SMS the day of
your phone inspection. This information will also be available in your Online Services Account.
Your
Tenancy Agreement will be available for review once your phone
inspection has been booked. The Inspection Condition Report will become
available the day prior to your occupation.
You will
be required to sign and upload your Tenancy Agreement, and acknowledge
the ICR terms and conditions in Online Services prior to your occupancy.
Please also ensure both the Service Member and Witness signatures have
been completed before uploading in Online Services.
During the Welcome Visit phone call, the Property Manager will:
- Discuss your rights and responsibilities as the occupant and explain DHA services
- Take you through the ICR, explaining the amenities and features of the home
- Ensure you have signed and returned your Tenancy Agreement and accepted your ICR
Please take the opportunity during the phone inspection to ask the Property Manager any questions about your new residence.
On site inspections
Your Property Manager will meet you at the property to conduct an inspection with you.
During the inspection the Property Manager will:
- Discuss your rights and responsibilities as the occupant and explain DHA services
- Arrange for your Tenancy Agreement to be signed
- Take you through the ICR, explaining the amenities and features of the home and obtain acceptance of this
- Handover the property keys and remotes
Please take the opportunity during the inspection to ask the Property Manager any questions about your new residence.