General information

You can arrange delegate access to your Online Services account for another person. This could be your partner or another chosen representative. A delegate can perform all functions in Online Services which relate to you as a Defence member.

What can they do?

Your delegate will be authorised to perform the following tasks in Online Services on your behalf:

• Current Housing Solution related actions (e.g., view and select available Service Residences)
• Modify postal address and contact details
• Rental Allowance related actions (e.g., Apply for Rental Allowance, complete Rental Allowance Reviews, apply for Rental Allowance Advances)
• Apply for LIA.

How to appoint a delegate

You can appoint a delegate through Online Services:

• Go to 'My Account', 'My Profile' and then 'Manage Delegates'
• Follow the prompts to enter the relevant contact details*
• Select ‘Create Delegation’
• Once created, it will sit in pending status until the delegate responds to the automatic email notification to accept or reject the request.

*Please note, if you are asked to enter a confirmation key, this will be your chosen mix of numbers and/or letters (e.g., 1234). You will need to provide the confirmation key to your nominated delegate for them to use when accepting your request, noting it is case sensitive.

Can I remove my appointed delegate?

Yes, you can remove your appointed delegate at any time in your Online Services account. In the ‘Manage Delegates’ section select the bin icon and follow the prompts.

The entitlement to retain housing is closely linked to removal entitlements. If your posting or course signal states that you are entitled to a removal, then you must vacate your current housing and request a new LIA room upon your return. If entitlement to removal is not listed on your course or posting signal and you are returning to your location afterwards then you may retain your LIA room, however, you will continue to pay for that room. Additionally, you are able to occupy LIA in the temporary location at no charge.

The entitlement to retain housing is closely linked to removal entitlements. If your posting or course signal states that you are entitled to a removal, then you must vacate your current housing and request a new LIA room upon your return. If entitlement to removal is not listed on your course or posting signal and you are returning to your location afterwards then you may retain your LIA room, however, you will continue to pay for that room. Additionally, you are able to occupy LIA in the temporary location at no charge.

APS employees who work for Department of Defence may occupy a transit LIA for business travel if the location is not their usual place of work. If you have an account with DHA, you can make the booking yourself using DHA Online Services (click LIA and Apply for Me).  If not, please call DHA on 139 342 to complete your booking.

As LIA is a priority for Defence operational requirements, any booking for APS may be cancelled by the base at any time.

Reservists can live-in when performing consecutive days of duty and are not able to return home overnight, either due to travel distance/restrictions or a service requirement e.g. a compulsory live-in requirement of a course/exercise.

If a Reservist wishes to live in for non-duty days (excluding rest/recovery days as per PACMAN 3.2.14), then as per full time ADF members seeking LIA for non-duty reasons, Base approval is required (see base guides for contacts). Additional fees will be payable for non-duty stays if approved.

Privacy Notice: Your personal information is being collected and used for the purpose of LIA booking creation and management. Your personal information will be disclosed to LIA providers contracted to the Department of Defence, and authorised staff within the Department of Defence, for the purposes of managing your booking. Your LIA provider may contact you about this booking.

You should familiarise yourself with the following for information about how your personal information is handled, how to request access or correction to your personal information, and how to make a privacy complaint:

DHA Privacy Policy and Defence Member Privacy Collection Notice available here.
Defence Privacy Policy available here.

If you have further enquiries about how your personal information is handled by DHA, please contact privacy@dha.gov.au.

If you have enquiries about how your personal information is handled by LIA Contracted Service Providers or Defence, please contact defence.privacy@defence.gov.au.

Current serving members are able to access their present and past tenancy history to produce a tenant reference via their Online Services account.

Once logged in, click on the Tenant Reference Letter button at the bottom of the dashboard.

You can also download a PDF of the reference letter to keep on file and email as required, without needing to log in to online services.