Booking Living-in Accommodation

Policy relating to Living-in Accommodation (LIA) is determined by the Department of Defence and is outlined on the ADF Pay and Conditions site.

Transit or permanent bookings may be requested via DHA Online Services. Click LIA and Apply for Me.

Check out is 10:00am on the day of departure. If you require a room beyond 10:00am, you will need to book an additional night.

If you are relocating due to posting or on a course and are utilising a Toll Transitions Removal, your booking will be made by Toll Transitions, there is no need to make a second request via Online Services.

Course
Your course manager will usually have set aside rooms for the course, and you may not need to request a room via Toll Transitions or DHA. Please refer to your joining instructions for further information. If you have been provided with a reference number and advised to request a room via DHA, please submit an enquiry via Online Services, including the reference number. If you are unsure, please contact your course manager for advice.

Posting
Complete your Application For Relocation with Toll Transitions, this includes questions related to your transit and permanent LIA housing requirements. Toll Transitions will then advise DHA of your LIA requirements. If you need to amend the start or end dates or cancel your LIA booking, contact Toll Transitions who will advise DHA.

Each base has specific rules associated to VIP room allocation. Many bases manage the booking and allocation of VIP rooms manually. If you have a requirement for a VIP room contact the base directly or submit an enquiry via Online Services.

If Toll Transitions have made your LIA booking, please contact them for any amendments, otherwise your dates can be amended via Online Services. If you are unable to make required changes, submit an enquiry via Online Services.

Non-Defence individuals and groups are not authorised to make LIA bookings online for themselves.

All non-Defence booking requirements must refer to the relevant unit/base authority for approval and sponsorship.Once approved, the sponsor can submit an enquiry via Online Services with booking requirements and base sponsor approval.

Allocated rooms can often be changed due to base or maintenance requirements. For this reason specific room details are not included in the LIA booking emails. You can view up to date room details by logging into Online Services at any time.

Pre-arrival information such as the base address and key collection details can be found on the Defence Base Visitor Information Page located on the Defence Protected Network (DPN).  You can print off a PDF version of the base Visitor Information Page to take with you if required.

As DHA staff aren’t able to access the Defence Protected Network, we are unable to provide this information to you.

If you are unable to access the link, you can contact the Defence Customer Service Centre on 1800 Defence (1800 333 362) for additional information.

LIA is classified by Defence into five levels depending on: size, standard, number of amenities, the age of the building, upgrades and any factor relevant to the accommodation.

The table below is a guide only as to what each of the levels provide. DHA allocates rooms in accordance with ADF Pay and Conditions and the room rules determined by the respective base SADFO and Base Services Manager.

The contribution that you pay will depend on several factors including your rank, categorisation, the level of accommodation that you occupy and if you are sharing with others. You may also be required to pay a contribution towards utilities

Information about live in meals can be provided by the customer service centre on 1800 Defence (1800 467 425).

Refer to ADF Pay and Conditions for further information regarding contributions.

Single Living Environment Accommodation Precinct (LEAP) is level 5 permanent accommodation. Bookings and allocations for these rooms are managed by DHA, however the on base concierge services such as key issuing and maintenance are not managed by DHA.

In some instances, your room may be serviced (at an additional charge). Please confirm the servicing arrangements with the LEAP Concierge when you check in.

Each base has provided DHA with a list of suitable rooms for length of stay, rank and gender. When you make a booking you will automatically be allocated to the highest level of room that is available and deemed suitable for your rank.

Refer to ADF Pay and Conditions for further information.

Each base determines the personnel who are authorised to make group bookings within Online Services for their base. This is normally restricted to resident unit personnel, however there are exceptions to this. 

If you have an ongoing requirement (especially for courses) to be able to make and manage group bookings at other bases, please seek approval from the Base Services Manager or SADFO/equivalent who will submit an enquiry via Online Services.

If the booking is for a permanent or transit room, due to privacy requirements, DHA is not able to provide the room allocation details. The person for whom the booking has been made will receive a confirmation email.

If you have made a group booking and are listed as a Point of Contact, you will be able to see booking details in Online Services by selecting LIA Administration and Your Bulk Bookings.

Note: The attendees will also be able to see their room details in Online Services but will not receive a confirmation email when they are added to the group booking.

A limited number of bases permit non-duty stays and very few permit additional family members. You can attempt to book a non-duty stay for yourself using DHA Online Services (click LIA and Apply for Me), however, the base reserves the right to cancel the booking at any time.

Additional fees will be payable for non-duty stays if approved. If you wish to have family members stay as a non-duty booking, please submit an enquiry via Online Services.

There can be a delay in base staff checking in your booking. If you have collected the key, please disregard the email.

If you need to amend your arrival date, please do so via Online Services. If you are unable to amend the date, submit an enquiry via Online Services.

Couldn’t find the answer you were looking for?

If you need to get in contact with us, please submit an enquiry via Online Services. If you have an urgent enquiry, you can call us on 139 342.