Before you call, is your request for emergency or routine maintenance?

Routine maintenance

  • Damage
  • Defects
  • Deterioration

To submit a routine maintenance request, call 139 342 during business hours or log a maintenance request in Online Services.

What you can expect

All routine maintenance requests are logged.

  • It is our policy to respond to requests within 28 days
  • We will notify you of any delays
  • You can check the status and progress of your maintenance request through Online Services.

Emergency maintenance

  • Burst water pipes or no water
  • Serious flooding
  • Sewer blockage
  • Complete loss of power
  • Electrical faults
  • Internal lights and power fittings affected by water
  • Gas leaks
  • Fire or storm damage
  • Loss of all toilet facilities

For emergency maintenance, call the 24/7 phone service on 139 342.

The emergency maintenance service is available for repairs that affect the immediate health, safety or security of you, your family or the property.

If you call for a non-emergency maintenance issue, you will be asked to phone back during business hours.

What you can expect

  • A contracted maintenance provider will respond to your emergency request within four hours.
  • The maintenance work will be completed within 24 hours of receiving the request (unless the maintenance work is greater than first anticipated, in which case it may take longer).

Natural emergency

In case of a natural emergency (fire, storm or serious flooding) call 000 or the State Emergency Service on 132 500.