Defence Housing Australia (DHA) was this week announced as Customer Service Organisation of the Year – Not for Profit/Government at the 16th annual Australian Service Excellence Awards (ASEA).
Presented by the Customer Service Institute of Australia (CSIA), the awards celebrate leading service providers, organisations and individuals across a range of industries.
The win demonstrates industry recognition of DHA’s passion for delivering excellent customer service to Australian Defence Force (ADF) members and investors.
DHA National Customer Service Manager, Paulina Manenica, accepted the award on behalf of DHA Managing Director, Jan Mason, at a gala dinner in Sydney.
‘It is my absolute pleasure to be here tonight and to accept this award, particularly given the quality of other Government entities in this category,’ Ms Manenica said.
‘The key to our ongoing success at DHA is our customers, and we go to great lengths to ensure their needs are responded to with care and consideration.’
Managing Director, Jan Mason, expressed her appreciation for the continuous efforts of the 650 DHA staff across the country who all have a stake in the award win.
‘Every day DHA staff go to exceptional lengths to ensure customer focus continues to be an integral part of our organisation,’ Ms Mason said.
‘Customer service excellence has always been and will always be one of the critical competitive advantages of our business.’
DHA’s Living-in Accommodation (LIA) Base Liaison Officer, Thomas Martin, was also announced as a finalist in the Customer Service Professional of the Year category.
ASEA are Australia’s most prestigious customer service awards, with more than 700 attendees coming together each year to recognise best practice and innovation in customer service.