Step 3: Move in

Your welcome visit

When you get to your new posting location one of our Property Managers will meet you at your new residence and welcome you to your new home. The Property Manager will:

  • Provide you with a DHA Welcome Pack
  • Ask you to sign a DHA Residence Agreement (DRA) 
  • Discuss your rights and responsibilities as a tenant
  • Take you through the inspection condition report, explaining the amenities and features of the home
  • Provide you with two sets of keys to your home and a set of any remote control units.

Utility Connection

Telephone, electricity, gas and internet

You are responsible for the opening and payment of any electricity, gas, telephone or internet accounts. We will provide a telephone line, however handsets, if not in the property, can be purchased or rented from a telecommunications supplier at your own expense. When connecting these services, you may need to provide a copy of your DRA as confirmation of your new address.

On-base properties may use gas and electricity supplied from the Defence establishment; the billing process for these utilities will be provided through Defence. For further information please contact your Property Manager or your Defence Relocations Housing Manager (DRHM).

Utility Connect

Moving properties just got easier. Utility Connect is a quick, hassle-free way to have your telephone, electricity, internet, and gas services connected and disconnected. Utility Connect can also offer connection or disconnection of pay television once approved by your local regional office. This is a free service for Defence members and provides you with a choice of service providers.

You can start a Utility Connect application in Online Services after reserving a property. You can request this service before you move so your utilities are connected and ready for use when you arrive.

National Broadband Network (NBN)

As you may be aware, the Australian Government is rolling out the National Broadband Network (NBN) across Australia. The NBN network is Australia's new landline phone and internet network which replaces and upgrades the existing telephony services. It is currently available in some areas of Australia and preparation is currently underway to roll it out to all areas of Australia.

As it becomes available, residents are being contacted to arrange the installation. You will need to complete the Application for the installation and connection to the NBN form (PDF 28 kB) and email it back to your Regional Office.

If you are a DHA lessor, you will not need to organise installation for your DHA property, nor is there any costs to you.

If you have any questions relating to the installation on your property, please contact DHA on 139 342.

To find out more about the NBN, please visit the NBNCO Website.

Pay television

You will need to complete the Application for approval to connect pay TV form (PDF 127 kB) and return it to your local regional office for approval before connecting this service. If your residence is part of an owners’ corporation or group development, you may also need their approval before an outside antennae or satellite dish can be installed.

Search using Online Services

Login to Online Services to start looking for your next home.

Call 139 342 for login assistance or to set up your Online Services account.