As Defence families gear up for another posting cycle, Defence Housing Australia (DHA) has launched an innovative new communication tool to assist members to connect while on the move.
The kiosks, which are located in DHA regional offices around Australia, provide Defence members or spouses with another option to engage with DHA through Online Services and will complement the existing face-to-face services DHA provides.
‘These kiosks allow Defence members or spouses to come to a regional office and login to Online Services with fast internet access,’ DHA Managing Director Peter Howman said.
‘So if you are in transit, if you don’t have a smart phone or if you simply want to log in and check something while you are out and about, you can now do so by logging-in through a DHA kiosk.’
One of the key features of the kiosk is that it gives the ability to scan documents, and then upload the documents to Online Services free-of-charge.
‘The ability to scan documents and upload them to Online Services through these kiosks is definitely a valuable resource,’ Mr Howman said. ‘This is particularly helpful if you don’t have smart phone capabilities or don’t have access to the internet while you are in transit.’
But Mr Howman was adamant that while the kiosk gave members access to a ‘self-service’ option, it would not take the place of talking to a DHA staff member.
‘We don’t want to change the way that Defence members like to do business with us — whether it be in person, online, email, or by calling 139 342 — we just want to provide them more options, especially in line with technological advances.’
Kiosks are now available in DHA regional offices across the country. Defence members or their spouses can login and access all the services that are available through Online Services.
For more information dha.gov.au/kiosks.
DHA – 0421 040 098